Once a store has completed their quarterly ‘Customer Ready’ or monthly ‘Promotional Compliance’ checklists, 1Place’s smart dashboards provide a real-time measure of how they’re tracking against their previous checks. “Empowered with this information, stores stay focused. They are seeing the results in increased sales and, ultimately, in meeting the customer need,” says Jason.
On a higher level, Marq, Jason and the support office are able to see how the group as a whole is tracking on those executions and expectations. “We can holistically measure all of those activiations at each and every store on a daily basis, and follow up with the right people at the right time. That’s been a real evolution of using 1Place,” says Jason.
Suppliers also have the ability to provide feedback on customer readiness. “Historically, if they had an issue, they used to go through a cumbersome system that didn’t actually solve the problem at the store. Now they can send an automated action task through the 1Place supplier portal, which negates the need for email and enables them to track the task until it’s completed. “It means we are reacting in a timeframe that allows us to make change in a store that influences that month’s promotional programme. It’s been a huge advantage because you’re not missing out on the sales from activities that weren’t executed or planograms that didn’t get implemented,” says Jason.