Ultimate Care Group is a leading New Zealand aged-care provider specialising in all levels of care. The group has 19 facilities across the country with 1000 staff members caring for more than 900 residents.
Providing round-the-clock care for some of society’s most vulnerable people comes with considerable responsibility in what is a tightly-regulated industry. Head of Clinical Services Shereen Singh says they depend on 1Place’s cloud-based compliance software to deliver the very best in local aged care.
Compliance software with flexibility to evolve
The group has utilised 1Place for a number of years, initially as a basic tool to log incidents.
Today, the customisable app is used extensively across clinical and operational teams as a hazard register, to monitor audit and compliance, manage people, complaints and compliments.
Each day, 100 to 200 incidents are logged into the 1Place software. For every new incident, 1Place assesses the risk, flags necessary next steps and generates an email alert to relevant managers to action.
“It’s a huge system. We’ve currently got 9382 incidents and about 6000 infections logged and we can jump on top of each one. It’s made life much easier,” says Singh. 1Place reporting allows Singh to make sense of the vast amounts of securely stored data within the app.
“We are able to customise features of the app to benchmark against ourselves, which enables us to start putting more efficient processes in place,” says Singh. Between 2017 and 2019, the organisation increased compliance by more than 120%.