Rodney Wayne is a leading New Zealand hair salon brand with more than 30 salons and 15 Shampoo ‘n’ Things haircare stores across the country.
Gail Coleman is the brand’s northern regional manager and explains how 1Place is saving time and giving management the visibility they need to ensure each store and salon delivers an exceptional customer experience.
Before 1Place, Rodney Wayne regional managers relied on, and spent a lot of time, using paper-based documents to carry out regular salon reports, audits, business planning and employee development questionnaires with their store managers.
“We were printing off documents and taking hard copies to the stores. Then we would come back to the office to scan and email the form to the salon.
“There was a lot of hard copy to soft copy to email and we carried a lot more paperwork,” says Gail.
It also took a huge amount of time to compile and analyse the data collected by the various regional managers and mystery clients.
Now, an iPad loaded with the 1Place app is all Gail and the other regional managers need to carry when visiting their stores, saving them up to an hour in office-based work every day.