Green Cross Health represents Unichem and Life Pharmacy brands. Learn how 1Place is driving topline sales and making life easier for their sales and business development manager Garry Latham:
As Green Cross’ sales and business development manager, Garry spends a lot of his time visiting Unichem and Life Pharmacy stores across Auckland where he works with store managers to achieve a consistent customer experience across each brand.
Before adopting 1Place:
Garry relied on paper forms, emailing and creating files to keep track of each pharmacy’s sales and profits, stock levels, promotions and tasks.
Dispensaries were unprepared for spot audits by the district health board.
Store managers are prompted by the application to complete their business planning, key performance indicators (KPIs) and benchmarking compliance measurements regardless of whether Garry is in the store or not.
Garry’s store visits aren’t taken up with administration so his time in store can be spent on business development.
In-store promotional compliance has improved dramatically.
Task lists ensure someone remains accountable until each logged task is actioned, which encourages best practice, improves performance and efficiency, which ultimately improves the bottom line.
Dispensaries now proactively carry out a monthly high-risk audit through 1Place, which enables pharmacists to show auditors what they’re doing to mitigate risk.